CELPIP Écoute partie 3 : exemple gratuit avec réponses

Un ensemble gratuit

CLERK: Riverside Public Library, how can I help? CALLER: Hi, my card expired last week, and I have three books on hold. CLERK: Holds stay active for seven days after a card expires, so you're fine for now. Renewal is free for city residents. Do you still live at the same address? CALLER: No, I moved to Brampton in the summer. CLERK: Ah. Brampton residents can still use our branches, but there's an annual fee of forty dollars, unless you work or study in the city. CALLER: I teach at a college here, actually. Does that count? CLERK: It does. Bring a recent pay stub or your staff card to any branch, and we'll renew it at no cost. You can pick up your holds the same visit.

1. What happens to the caller's holds right now?

   • They are still active for a limited time.
   • They were cancelled when the card expired.
   • They were moved to a branch in Brampton.
   • They can only be collected after paying a fee.
   Afficher la réponse

   They are still active for a limited time.. The clerk says holds stay active for seven days after a card expires.

2. Why might the caller have to pay forty dollars?

   • Her card expired more than a week ago.
   • She no longer lives in the city.
   • She has too many books on hold.
   • Renewals by phone have a service charge.
   Afficher la réponse

   She no longer lives in the city.. The fee applies to Brampton residents, and she moved to Brampton.

3. What will let the caller renew for free?

   • Her old address in the library system.
   • Returning the books on hold first.
   • Renewing online before the holds expire.
   • Proof that she works in the city.
   Afficher la réponse

   Proof that she works in the city.. She teaches in the city, and a pay stub or staff card makes renewal free.